Returns & Refund Policy
Product return policy at vngems.com
| Condition | + Products purchased at vngems.com directly at the store or buy online + Products are purchased within 365 days + Products are in original condition, full stamps, labels + Products are not used + Products are defective for the manufacturer + The product must be new, not dirty - scratched | + Products purchased online at vngems.com, not applicable PAY in case customers buy directly at the store + Products are purchased within 365 days + The product is in original condition not used + The product must be new, not dirty - scratched + Products are defective for the manufacturer |
| Products are not exchanged | + Used products + Products not sold by vngems.com + Error by the user, in addition to the error caused by the manufacturer + Products in the promotion, discounts do not apply to return | + Products purchased directly at the supermarket are only redeemed rather than paid + Products not sold by vngems.com + Used products + Error caused by the user, in addition to the error caused by the manufacturer + Products in the promotion, discounts do not apply to return |
| Form of Payment - Pay | For other products, it is equal to or higher than the price of the product you wish to exchange and is subject to a 5% charge | vngems.com receives the product back and refunds 90% of the purchase price. |
| How to change - pay new products | Option 1: Change product directly at the store Option 2: Change product by post | Option 1: Change product directly at the store Option 2: Change product by post |
